Improve Patient Experience With PX Service Recovery
Real-Time Patient Experience Data
Empower your proivders to deliver outstanding care with HiLite Engage PX Service Recovery. Leverage real-time data and actionable insights in one streamlined application.
Transforming Your Reputation One Patient at a Time
Reputation Enhancement
Proactively respond to their feedback and your patients will feel valued and heard. That boosts your reputation and can even improve your chance of earning a higher HCAHPS Score and CMS Star Rating.
Analyze and Improve
Harness the power of real-time data to better understand your patients’ experience. You can easily identify systemic problems and quickly work towards process improvements.
Organizational Growth
A positive patient experience leaves a good impression. Happier patients are more likely to give referrals and return if they need additional medical care. Boosts your bottom line and ehance your revenue growth.
Promote Excellence
Our technology helps you establish a culture of accountability and excellence in your organization. That way, you can commit to continous improvement and patient-first care.
Streamline Communication
We help your clinical staff, providers, and patients communicate effectively seamlessly through our user-friendly application. Reach patients at the point of care and proactively respond to their feedback in real time.
Build Trust
Deliver compassionate and responsive care to your patients will enhance your credibility. Higher trust among patients improves their satisfaction and helps with revenue growth.
Learn How PX Service Recovery Boosts Patient Satisfaction
SMS Survey
Patients are prompted at their point of care with SMS surveys asking them to rate their experience. They can provide you with a star rating and any additional comments in a text box. This effectively captures the patient’s feelings about their care, while enabling them to provide specific details about their experience.
Survey Response
Once a patient completes and submits their survey, it is securely sent to your team through the PX Service Recovery application. Authorized personnel have instant access to the submitted surveys and can refer to them as often as needed.
Team Response
Once your team has reviewed a patient survey, they can quickly respond to any problems identified by the patient. This also established a baseline for the patient’s experience under your care, empowering your team to set standards for outstanding care.
Feedback Loop
After your team responds to the patient’s initial survey, they can send a follow-up survey to determine if the patient is satisfied with your response. This creates a feedback loop where patients and providers can effectively communicate and work towards a positive outcome.
Data-Powered Insights
All patient survey data is captured in the PX Service Recovery application. Your team can configure and use analytics dashboards to discover key insights about your patients’ experience. Real-time and historical data helps your team uncover trends, patterns, and areas for improvement, so you can continue providing outstanding care.
