Immediately Respond To Patient Concerns With PX Service Recovery
Receive Instant Patient Experience Data
Monitor your patients’ experience at your hospital in real-time and respond to patient concerns as they happen with PX Service Recovery.
Transforming The Patient Experience One Patient at a Time
Improve Patient Satisafaction
Proactively address patient feedback to ensure they feel valued and heard. This not only enhances your reputation but can also increase your chances of achieving a higher HCAHPS Score and CMS Star Rating.
Analyze and Improve
Harness the power of real-time data to better understand your patients’ experience. You can easily identify systemic problems and quickly work towards process improvements.
Protect Your Reputation
A positive patient experience leaves a good impression. Happier patients are more likely to give referrals and return if they need additional medical care. Boosts your bottom line and ehance your revenue growth.
Promote Excellence
Our technology helps you establish a culture of accountability and excellence in your organization. That way, you can commit to continous improvement and patient-first care.
Better Patient / Staff Communication
We help your clinical staff, providers, and patients communicate effectively seamlessly through our user-friendly application. Reach patients at the point of care and proactively respond to their feedback in real time.
Build Trust
Deliver compassionate and responsive care to your patients will enhance your credibility. Higher trust among patients improves their satisfaction and helps with revenue growth.
PX Service Recovery Overview
Patients are prompted at their point of care with SMS surveys asking them to rate their experience.
Once a patient completes and submits their survey, it is securely sent to your team through the PX Service Recovery application.
When your team has recieves a patient survey, they can quickly respond to any problems identified by the patient.
Each Day a follow-up survey sent to guage patient satisfaction throughout their stay. This creates an ongoing feedback loop working towards a positive outcome.
Daily patient surveys are sent to the PX Service Recovery system. Tracking with the experience of the patient journey while at your facility.
All patient survey data is captured and presented in analytics dashboards. Real-time and historical data helps your team monitor areas for improvement, so you can continue providing outstanding care.