Deliver Better patient experiences

Meet Your New Healthcare Consumer

As healthcare consumers, patients expect a high level of service and responsiveness. Because they are at the center of everything you do, their experience with your organization is critical to your success.  HiLite Health understands healthcare customer service and provides an end-to-end Patient Experience Suite to meet this growing need.

HiLite Engage is designed to optimize your patients’ experience by creating a seamless patient journey, allowing your team to monitor in real-time how the patient experience is performing.

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Patient Satisfaction

Understanding the sentiments of your patients regarding the care they receive and their overall experience within your organization enables you to proactively resolve any issues before they escalate into significant problems.

Patient Service Recovery

Patient Surveys

Online Review

Patient Referrals

Patient Service Recovery

Welcome to your new Patient Service Recovery Portal, where patient care meets compassionate resolution. HiLite Health understands that every patient interaction is an opportunity to provide exceptional service. However, we also recognize that sometimes things don’t go as planned. When issues arise, our system captures patient feedback and immediate notifies your staff to ensure that patient concerns are addressed swiftly, empathetically, and effectively.


Patient Outreach

Our platform will keep your patients engaged with your practice through AI automation. Consistent digital communications helps keep your patients connected to your practice.

  • Automated patient reminders
  • Video messaging
  • Automated rescheduling
  • Outreach messaging
  • Secure Chat (online and mobile)

Patient Scheduling

Make it easy for patients to schedule appointments with HiLite Health’s online scheduling app. Online scheduling helps increase new appointments, makes scheduling more convenient for existing patients, and integrates seamlessly into your existing scheduling system, which makes your practice more efficient.

  • Easy online scheduling for patients 
  • Automates scheduling & referrals
  • Integrates with PM & scheduling systems
  • Automates scheduling workflow
  • Fills open appointment slots


HiLite Health connects patients to providers and staff with technology that is convenient and personalized. Our technology provides real-time access using telehealth and automates communication with rich content throughout the patient journey to build better patient relationships.

  • Video patient education on procedures
  • Telehealth
  • Video voice mail for personalized messaging
  • Process automation and communication with the patient
  • Targeted campaigns and outreach messaging