News & Information

Patient Experience Service Recovery: Turning Challenges into Opportunities In the healthcare industry, patient experience (PX) plays a vital role in shaping the reputation and success of a medical practice or hospital. Despite best efforts, service failures and...

In today’s fast-paced world, patients expect healthcare to be as convenient and personalized as other aspects of their lives. Artificial Intelligence (AI) is revolutionizing patient engagement, making healthcare more accessible, efficient, and tailored to individual...

The Patient as Consumer: Transforming Healthcare Experiences for Better Outcomes and Profitable Growth In today’s evolving healthcare landscape, patients are no longer passive recipients of care; they are active consumers with rising expectations. This paradigm shift...

The Power of Patient Engagement in Modern Healthcare In today’s healthcare landscape, the focus is shifting from reactive care to proactive, patient-centered approaches. At the heart of this transformation lies patient engagement—a collaborative effort between...

Enhancing Patient Trust and Satisfaction In healthcare, patient satisfaction is paramount. Hospitals provide a unique environment where the stakes are high, and emotions run deep. Yet, even the best hospitals encounter occasional service breakdowns – from extended...

For decades, a great deal of effort, money, and attention has been directed at how to improve the patients' clinical experience. As the relationship between care providers and patients has evolved, the healthcare industry invested heavily in understanding the patient...