Intelligent Payment Solutions

Improving the
of Patients and Providers

At HiLitePay, we believe every patient should be able to afford the care they need, and every practice should be paid for the services they perform.

Compassionate & Connected Patient Financial Care

Patient Payment, Financing & Collections Platform

An Automated & Integrated System That Delivers Results

  • Deliver a better financial experience for improved patient satisfaction
  • Effectively communicate with patients from pre-visit through payment
  • Automate patient communication, self-pay, and collection processes
  • Increase collection rates by 30%
  • Get full payment in 3 days
  • Make payments easy with text-to-pay, mobile, online, and more
  • Integrate patient self-pay & lending into existing systems
  • Get better financial insight with comprehensive analytics

Digital Payment Systems

Speed up your self-pay collections with pre & point of service patient payments. HiLitePay integrates into your existing systems and can pull estimates from your PM to facilitate pre-payments with credit card on file.


When standard collection attempts fail, HiLitePay sends a pre-collection notice after 120 days to alert patients about their impending account transfer. This often prompts payments. If unsuccessful, the account is forwarded to our collections department for further action.

Patient Financing

With U.S. medical debt on the rise, patients are looking for ways to ease the burden of healthcare costs. While you focus on providing clinical health, let HiLitePay deliver financial health for your patients and your organization. 

Patient Estimates

Offering a good faith estimate isn’t just ethical; it’s smart business. Our patient estimate app seamlessly integrates with all systems, empowering patients to grasp their financial obligations in advance, boosting the likelihood of prompt payment, even prior to their appointment.

Credit Card Services

HiLitePay automated credit card services will save you money, time, and frustration. Reduce your merchant fees and encourage patient payments with credit card-on-file. HiLite will auto-post transactions, saving time and eliminating errors


Get the big picture of all of your self-pay balances, amounts due, balances over 90 days, patient satisfaction, and much more. Keep your finger on the pulse of your patient payments with the HiLitePay  Analytics dashboard

Patient Responsibility & Payment

Patient payment responsibility continues to grow and is estimated to become more than 20% of your accounts receivables. The best way to optimize your collections from patient payments is to engage the patient from the start for their financial responsibility.

HiLite Health  helps your patients understand their financial responsibility, and provides the necessary systems and tools for you to communicate and automate collections for balances due.

    Automated Statements & Collections

    Use our automated systems to keep patients informed about balances owed, and provide simple options to make it easy for them to pay. 

    Statements are sent by paper, text, or email, and patient payments can be made online in a payment portal, by smartphone, or interactive voice response.

    • Online, text or phone payments
    • Automated statements via paper, text and email.
    • Online history of statements and transactions
    • Automatic payment plans & financing options
    • Automated pre-collection notices & bill payment reminders

    Electronic Payment Solutions

    Consumers have a wide range of payment options today, and it pays to offer those options to your patients to eliminate roadblocks for patients making a payment.

    HiLite Health offers the most competitive credit card processing rates in the Healthcare industry, and integrates seamlessly into all of your existing financial systems (PM & EMR). We offer many payment options that are all PCI compliant and require no IT support or integration from your team.

    • We accept all credit cards, Apple & Google mobile pay, FSA & HSA, and ACH payments
    • Secure Payment Online Web Portal
    • Payment dashboard for analytics, audit reports, daily & monthly reports
    • Card-on-file & self-service payments
    • Text-to-pay & email payments

    HiLite Pay: Patient Medical Loans

    Sometimes the cost of care exceeds what the patient is able to pay on their credit card or all at once. In these cases, you can offer care lending options that cover the costs of care and provide easy payment terms for the patient.

    With HiLite Pay. your patients have the ability to take out a medical loan with our lending partners, which is integrated with our payment portal. Once processed, outstanding balances are paid immediately to the provider within 2-3 business days.


    Credit Card Surcharging

    Why be penalized for making payments easier?

    Surcharging is a way to significantly reduce the overhead expenses associated with accepting credit card payments by passing on credit card processing fees to the patient. 

    • Reduce or eliminate your credit card processing fees
    • Increase revenue by eliminating credit card fees
    • We provide all the set-up and systems required
    • Seamlessly integrates into your Practice Management System