The Art of Service Recovery in Hospitals:

The Art of Service Recovery in Hospitals:

Enhancing Patient Trust and Satisfaction In healthcare, patient satisfaction is paramount. Hospitals provide a unique environment where the stakes are high, and emotions run deep. Yet, even the best hospitals encounter occasional service breakdowns – from extended...
Improving The Patient Financial Experience

Improving The Patient Financial Experience

For decades, a great deal of effort, money, and attention has been directed at how to improve the patients’ clinical experience. As the relationship between care providers and patients has evolved, the healthcare industry invested heavily in understanding the...
Top 4 Ways To Increase Patient Payments

Top 4 Ways To Increase Patient Payments

Patient payments are integral to healthcare providers’ revenue cycle, but the difficulty arises when patients fail to take financial responsibility and pay their outstanding bills. The onus falls on the hospitals and healthcare providers to incur uncompensated...
Healthcare Workflow Automation

Healthcare Workflow Automation

Today much time and energy are spent by hospital staff in maintaining paper trails of emergency admissions, patient registration, medical reports, prescriptions, medical insurance documents, etc. This task is not only monotonous but also leads to human error,...